Prepareerwinkel.nl sends your orders through MyParcel, a partner of PostNL. Parcels are picked up by PostNL on Wednesdays and Fridays. During the summer closure, the Christmas vacations and possible absence of all employees for e.g. competitions, shipping can also take place later. This will be mentioned on the homepage.
You have a choice of 3 options:
Pick up: by appointment only, see (next) page "Picking up your order".
Letterbox pack: only for orders up to 2 kg. (including packaging material) and with a maximum size of 360 x 265 x 32 mm. We ship in cardboard letterbox boxes, no envelopes. If this option is available for shipping, please click on it. If this option is not available, the goods will not fit in a letterbox box and will automatically become a parcel. This option is only available within the Netherlands.
Parcel service: concerns all shipments if they cannot be deposited in the letterbox and all shipments outside the Netherlands.
If you place your order before 2 p.m. on a shipping day (Wednesday or Friday), and all items are in stock, the order can usually be sent this day. If 1 or more items are/are not in stock, but can be delivered by our suppliers within a few days, the entire package will be shipped a few days later. If the delivery of an item that is not in stock takes longer than 5 working days, the products that are in stock will be shipped. The products to be delivered will then be sent free of charge.
If you choose the option 'Bank transfer', your order will be shipped as soon as we have received the full invoice amount on our account.
You will receive a Track & Trace code of each shipment by automatic email with which you can track the status of the shipment.
Returns (right of withdrawal)
If you wish to return one or more products, this is possible provided you register the return in advance via 'My tickets' in 'My account'. There you can indicate which product(s) you are returning. You can also indicate whether you wish to receive a different product, for example a different size or color. You may also download the Return form here, fill it out and send it along with the products to be returned. The return notification must be made within 14 calendar days after placing your order.
If your order has already been shipped to you by us, you must return the products to be returned to us within 14 calendar days after receipt. The date of receipt is the date on which, according to your Track&Trace code, the package was received, whether or not by an authorized person.
After your return notification you will receive an email message. As soon as the return notification has been approved (some products are excluded from the right of withdrawal) you can return the products to us within 14 days. As soon as they are received by us, you will be notified with a credit note if applicable. You will be refunded the purchase amount a.s.a.p., including additional costs such as shipping costs when you return the entire order. The costs of returning the order will be for your own account.
You must return the products undamaged and preferably in the original packaging. You must ensure that these products are properly packed. Goods (such as fragile eyes) may NOT be returned in an envelope; the roller tracks of postal sorting machines will damage them. Returned but damaged products due to inadequate return packaging will not be considered for a credit! The return address is:
Prepareerwinkel.nl Koningsweg 35 - building H 6816 TG Schaarsbergen The Netherlands
Exception to the right of withdrawal
Excluded from the right of withdrawal are the tanning substances when the sealed closure (cap on bottle or vacuum packaging) is broken or opened. Shipping opened packaging of these chemical, toxic and/or harmful substances poses risks to health and/or the environment. In accordance with the Distance Selling Act, these items cannot/must not be returned.