Prepareerwinkel.nl dispatches your orders via MyParcel, a subsidiary of PostNL. Parcels are collected from us by PostNL on Tuesdays and Fridays. During the summer closure, the Christmas holidays and in the event of all staff being absent – for example, due to competitions – dispatch may take place at a later date. This will be announced on the homepage. Delivery generally takes place 1 to 2 working days later; international shipments take longer. You can track your parcel using a Track & Trace code.
You can choose from 2 options:
Collection: by appointment only; see the (following) page ‘Collecting your order’.
Courier service: applies to all (international) shipments, including small parcels.
If you place your order before 2.00 pm on a dispatch day, and all items are in stock, the order can usually be dispatched the same day. If one or more items are out of stock but can be supplied by our suppliers within a week, the entire parcel will be dispatched a few days later. If delivery of an out-of-stock item takes longer than 7 working days, the products that are in stock will be dispatched. The remaining products will then be sent to you free of charge. An exception to this are orders containing products that have to be made specifically to your specifications, such as PU moulds for mammals. As soon as we have received the product(s) from the manufacturer, the entire order will be dispatched. If you want a partial delivery, the actual postage costs will be charged for the additional shipment(s).
If you choose the option 'Bank transfer' under payment method, your order will be dispatched as soon as we have received the full invoice amount in our account. Please note that it may take 1 or 2 days before your bank transfer is visible to us, which generally takes longer for your package to be dispatched.
For each shipment (including letterbox packages), you will receive an automatic e-mail with a Track & Trace code to track the status of the shipment.
Returns (right of withdrawal)
If you wish to return one or more products, this is possible provided you register the return in advance via 'My tickets' in 'My account'. There you can indicate which product(s) you are returning. You can also indicate whether you wish to receive a different product, for example a different size or color. You may also download the Return form here, fill it out and send it along with the products to be returned. The return notification must be made within 14 calendar days after placing your order.
If your order has already been shipped to you by us, you must return the products to be returned to us within 14 calendar days after receipt. The date of receipt is the date on which, according to your Track&Trace code, the package was received, whether or not by an authorized person.
After your return notification you will receive an email message. As soon as the return notification has been approved (some products are excluded from the right of withdrawal) you can return the products to us within 14 days. As soon as they are received by us, you will be notified with a credit note if applicable. You will be refunded the purchase amount a.s.a.p., including additional costs such as shipping costs when you return the entire order. The costs of returning the order will be for your own account.
You must return the products to be returned undamaged and preferably in their original packaging. You must ensure that these products are properly packed. Goods (such as fragile eyes) may NOT be returned in an envelope, as these will be damaged by the roller tracks of mail sorting machines. So-called 'bubble wrap envelopes' are not sufficient either! Returned but damaged products due to faulty return packaging will not qualify for credit! The return address is:
Prepareerwinkel.nl Koningsweg 35 - building H 6816 TG Schaarsbergen The Netherlands
Exception to the right of withdrawal
Tanning agents are excluded from the right of withdrawal if the sealed closure (bottle cap or sealed packaging) has been broken or opened. Dispatching opened packaging containing these chemical, toxic and/or harmful substances poses risks to health and/or the environment. In accordance with the Dutch Distance Selling Act, these items cannot be returned.
Also excluded from the right of withdrawal are products which are made specifically to your order. These include, for example, the PU forms of the vast majority of mammal species. The factory only produces these once we have ordered them for you, i.e. specifically on your behalf. Consequently, it is not possible to return the form or cancel the order once the factory has already started production of the form.
