Prepareerwinkel.nl sends your orders through MyParcel, a partner of PostNL. Parcels are picked up by PostNL on Wednesdays and Fridays. During the summer closure, the Christmas vacations and possible absence of all employees for e.g. competitions, shipping can also take place later. This will be mentioned on the homepage.
You have a choice of 2 options:
Pick up: by appointment only, on Tuesdays to Fridays between 09.00 and 17.00 in Schaarsbergen, Koningsweg 35 - building H
Parcel service: concerns all shipments if they cannot be deposited in the mailbox
If you place your order before 2 p.m., and all items are in stock, the order can usually be shipped the same day. If 1 or more items are not in stock, but can be delivered within a few days by our suppliers, the entire package will be shipped a few days later. If delivery of an out of stock item takes longer than 7 working days, the products in stock will be shipped immediately. The products to be delivered will then be sent free of charge.
If you choose the option 'Bank transfer', your order will be shipped as soon as we have received the full invoice amount on our account.
You will receive a Track & Trace code of each shipment by automatic email with which you can track the status of the shipment.
Returns (right of withdrawal)
If you wish to return one or more products, this is possible provided you register the return in advance via 'My tickets' in 'My account'. There you can indicate which product(s) you are returning. You can also indicate whether you wish to receive a different product, for example a different size or color. You may also download the Return form here, fill it out and send it along with the products to be returned. The return notification must be made within 14 calendar days after placing your order.
If your order has already been shipped to you by us, you must return the products to be returned to us within 14 calendar days after receipt. The date of receipt is the date on which, according to your Track&Trace code, the package was received, whether or not by an authorized person.
After your return notification you will receive an email message. As soon as the return notification has been approved (some products are excluded from the right of withdrawal) you can return the products to us within 14 days. As soon as they are received by us, you will be notified with a credit note if applicable. You will be refunded the purchase amount a.s.a.p., including additional costs such as shipping costs when you return the entire order. The costs of returning the order will be for your own account.
You must return the products to be returned undamaged and preferably in the original packaging to return. You must ensure that these products are properly packed. The return address is:
Koningsweg 35 building H
6816 TG Scissors mountains
Exception to the right of withdrawal
Excluded from the right of withdrawal are the tanning substances when the sealed closure (cap on bottle or vacuum packaging) is broken or opened. Shipping opened packaging of these chemical, toxic and/or harmful substances poses risks to health and/or the environment. In accordance with the Distance Selling Act, these items cannot/must not be returned.